Walmart earnings surge as coronavirus pandemic boosts grocery, electronics sales

Amazon and Walmart have raked in billions in additional profits during the pandemic, and shared almost none of it with their workers

Walmart earnings surge as coronavirus pandemic boosts grocery, electronics sales

The COVID-19 pandemic has generated record profits for America’s biggest companies, as well as immense wealth for their founders and largest shareholders—but next to nothing for workers.

In a report published last month, we found that many of America’s top retail and grocery companies have raked in billions during the pandemic but shared little of that windfall with their frontline workers, who risk their lives each day for wages that are often so low they can’t support a family.

This is especially true of Amazon and Walmart, the country’s two largest companies. Together, they have earned an extra $10.7 billion over last year’s profits during (and largely because of) the pandemic—a stunning 56% increase.

Despite this surge, we ranked Amazon and Walmart among the least generous of the 13 large retail and grocery companies studied in our report.

The two companies could have quadrupled the extra COVID-19 compensation they gave to their workers through their last quarter and still earned more profit than last year.

Through the end of 2020, the total additional COVID-19 compensation Amazon and Walmart will have provided their frontline workers represents only a small fraction of the companies’ extraordinary earnings, and an even smaller percentage of the stunning, pandemic-fueled wealth created for their richest shareholders. Stock prices for Amazon and Walmart have soared 70% and 36%, respectively, since the start of the pandemic. Meanwhile, worker wages will have grown only 7% and 6% by the end of the year, even after the new December bonuses that the two companies announced earlier this month.

Since March, the fortune of Amazon founder Jeff Bezos (the richest person on the planet) has increased by $75.6 billion—42 times the cost of all pandemic hazard pay that Amazon will have given its roughly 1 million workers through the end of this year.

The wealth of Alice, Jim, and Rob Walton (billionaire heirs to the Walmart fortune and the country’s richest family) has grown by $40.7 billion since the start of the pandemic—26 times the total amount of pandemic hazard pay Walmart will have provided its more than 1.

5 million associates by the end of 2020.

These disparities are also striking when broken down by the hour. Through the end of the year, we calculate that frontline Walmart associates earning starting wages and working 40 hours per week will earn the equivalent of an extra $0.

71 (pre-tax) for every hour they worked since the start of the pandemic. In comparison, the wealth of the three Walton siblings has risen $6.2 million per hour, even while they sleep. Frontline Amazon workers will earn the equivalent of an extra $0.

99 per hour (pre-tax) for each hour worked over the pandemic. Meanwhile Jeff Bezos’ wealth has risen $11.5 million an hour.

Workers are risking their lives for ‘pennies’

Today, the gap between the extraordinary wealth of Jeff Bezos and the Walton family and the struggles and sacrifices of frontline workers Leah, a Walmart associate who preferred not to use her real name, is wider than ever.

Even before COVID-19 pandemic, Leah struggled to make ends meet. The starting wage for Walmart associates her is just $11 per hour—far less than the $16.54 per hour needed to meet the basic needs of a family, and considerably less than the $15 per hour starting wage at Walmart’s competitors Target and Costco.

During the pandemic, Leah has questioned the sacrifices she makes for a job that poses a deadly risk to her family but pays too little for her to support them.

“At the end of the day, I am making you a rich person and I am putting myself at jeopardy,” said Leah in an August interview, a Walmart associate who preferred not to use her real name.

“I’m literally scared,” Leah said an August interview. “I have two children and a grandbaby. Both of my children have asthma. We are all at risk.”

Leah explained that with a pay increase of just $2 to $3 extra dollars an hour, she could afford to buy essential items when she needs them most.

Walmart’s windfall pandemic profits could allow the company to easily afford such a raise: In the first three quarters of 2020, Walmart earned an additional $4.9 billion compared to last year—a 45% increase.

With that, the company could have offered hazard pay to associates Leah equating to nearly an extra $2.50 per hour and still have earned more profit than the previous year, when workers weren’t risking their lives.

Instead, the three one-off bonuses that Walmart paid full-time workers between March and November were worth an equivalent of only $0.63 per hour. In Walmart’s last quarter, ending in October, the company did not pay any COVID-19 bonuses at all, despite earning $1.8 billion in extra profits—a 56% increase compared to the previous year—and repurchasing $500 million of its shares.

Earlier this month, Walmart announced a new round of bonuses for December. Combined, the four bonuses will translate to just $0.71 per hour extra for full-time workers since the start of the pandemic through the end of this year—a 6% pay bump for a Walmart associate working 40 hours a week and earning starting wages. That is a fraction of what Leah said she needs just to get by.

“It is really pennies that you are giving me to risk me and my family’s life,” she told us. “Is it worth taking the risk? At the end of the day, I am making you a rich person and I am putting myself at jeopardy.”

Amazon and Walmart’s competitors exceed their generosity

While Leah’s low pay at Walmart has increased only modestly in the pandemic, many of her peers at competing retail companies earned significantly more COVID-19 compensation, often on top of higher starting wages. Companies Costco, Home Depot, Best Buy, and Target provided more generous COVID-19 compensation to their workers through a mix of bonuses, hourly hazard pay bumps, and permanent wage increases.

For example, Best Buy’s extra COVID-19 compensation was four and half times more generous than the extra pay Walmart workers received and more than three times the extra pay for Amazon workers. The extra COVID-19 compensation for workers at Target, Home Depot, and Costco was approximately three times more generous than Walmart and more than twice as generous as Amazon.

“Walmart is not doing enough compared to every other retailer out there,” a Walmart associate who preferred to remain anonymous told us in an August interview. “They can afford to do more than they are to show they appreciate the risks we are taking being out on the frontline making them money.”

The difference between Walmart and Amazon’s generosity and their competitors is especially striking given the companies’ rhetoric.

Since the start of the pandemic, Walmart and Amazon have lavished their frontline workers with public praise, including TV ads calling them “heroes.

” However, many of Walmart and Amazon’s competitors were significantly more generous to their workers during the pandemic—and did so with a lot less fanfare and less additional profit to pay for it.

Costco, for example, drew so little attention to its generous hazard pay—no press releases, no information on their company website, no TV ads—that we didn’t even know that the company had sustained its extra $2 per hour hazard pay throughout the pandemic until a proud Costco employee read our November report and informed us.

The company has quietly spent $14 million of its pandemic profits each week to compensate its workers, on top of industry-leading starting wages of $15 per hour, according to a Costco executive who responded to our inquiry.

As illustrated in Figure 1 above, Costco’s generosity resulted in an even balance between additional profits and additional worker pay.

A moral imperative to act

Amazon and Walmart do not have to provide living wages or hazard pay to their workers.

The prospects of Congress raising the federal minimum wage, mandating hazard pay, or introducing more sweeping changes ly hinge on the outcomes of January’s Senate runoff elections in Georgia.

And in a weak labor market with millions of unemployed workers, retail companies may not need to raise wages to attract applicants to risky work.

But even if these corporate giants are not forced to share their pandemic wealth with the workers who make it possible, they should anyway.

Companies Walmart and Amazon have the means—and the moral imperative—to provide higher hourly hazard pay and raise wages permanently.

Their frontline essential workforce, who have helped nearly all the rest of us get through the pandemic, certainly deserve it.


Walmart earnings surge as coronavirus pandemic boosts grocery, electronics sales

Consumers spent $861.12 billion online with U.S. retailers in 2020, up 44.0% from $598.02 billion in 2019, according to the latest Digital Commerce 360 analysis. Online spending represented 21.3% of total retail sales last year, compared with 15.8%  the year prior.

Changing consumer spending habits as a result of the coronavirus pandemic contributed to the spike in ecommerce sales last year, as statewide lockdowns and fear of contracting the virus kept consumers physical stores.

COVID-19-related boosts in online shopping resulted in an additional $174.87 billion in ecommerce revenue in 2020, Digital Commerce 360 estimates. If it weren’t for the bump in online sales from the pandemic, the $861.

12 billion in ecommerce sales wouldn’t have been reached until 2022.

Bankrupt retailers amid coronavirus pandemic

21 North American retailers filed for bankruptcy protection thus far in 2020. 17 of those retailers filed during the COVID-19 outbreak in the U.S. Lockdowns and store closures have drained revenue, pushing already-struggling companies J.C. Penney Co. Inc., J. Crew Group Inc. and Neiman Marcus Group Inc. into bankruptcy.

Most recently, discount retailer Stein Mart filed for Chapter 11 bankruptcy protection mid-August and will close all of its 279 stores in the U.S. Stein Mart may sell its ecommerce operations and related intellectual property amid its liquidation process, the company said. Stein Mart is No. 478 in the Digital Commerce 360 Top 1000.

The oldest U.S. department store Lord & Taylor filed for Chapter 11 protection in early August. Lord & Taylor’s owner, web-only apparel retailer Le Tote Inc., filed with the retail chain. Le Tote (No. 835) bought the rights to the company’s stores, brand and ecommerce site from Fifth Avenue owner Hudson’s Bay Co. for $71 million last year.

Tailored Brands Inc. (No. 150), the owner of Men’s Wearhouse and Jos. A. Bank, filed for bankruptcy protection in early August as well, after the coronavirus lockdown kept America’s office workers at home, putting a damper on demand for new suits.

Curbside pickup

Statewide lockdowns, store closures and the fear of contracting the coronavirus have kept consumers from shopping in stores. As a result, many retailers launched curbside pickup as a way to get products to consumers safely. While this omnichannel trend has been on the rise for the past couple years, many store retailers launched curbside amid the pandemic.

As of August 2020, 43.7% of the 245 retailers with stores ranked in the Digital Commerce 360 Top 500 offer curbside pickup, a sharp increase from 6.9% at the end of 2019.

Most recently, BJ’s Wholesale Club (No. 333) announced on Aug. 21 the launch of contactless curbside pickup at all of the retailer’s locations.

What’s more, large retailers that offered curbside pickup prior to the pandemic touted growth in consumers using the feature in Q2. Target Corp. (No. 12) said web orders fulfilled through curbside pickup grew 734% in its fiscal Q2 ended Aug. 1. Similarly, The Home Depot Inc. (No. 5) had triple-digit growth in curbside delivery during its Q2 ended Aug. 2.

Amazon’s traffic during COVID-19 Inc., the largest North American online retailer, continues to see increased traffic to its site even nearly a year after the COVID-19 pandemic began in the U.S. In January, total visits to Amazon was up 20% compared with January 2020 and up 37% compared with February 2020, according to Digital Commerce 360’s analysis of traffic data from web measurement firm SimilarWeb.

We compared monthly traffic to the same month the previous year as well as to February 2020. This allows us to compare shopper behavior right before the pandemic hit the U.S.

The biggest year-over-year gain in traffic was in October, when total visits to Amazon jumped 27% compared with October 2019. That shift is due to Amazon’s annual Prime Day sales event that was held in October last year, months after its typical July time slot.

In July, comparatively, site traffic was up 28.1% compared with February 2020 and up 8.7% year over year. It’s notable that traffic was up year over year despite Amazon postponing Prime Day, which was held in July 2019.

Amazon’s traffic shot up during the holidays compared with February 2020, up 45% in November and 54% in December, respectively.

Looking at Amazon’s traffic growth month over month, June total site visits were down 5.4% compared with May—the first month since February 2020 that declined. July bounced back up 8.7% compared with June traffic. Visits to gained momentum in October through the end of the year. In January, visits were down 11% from peak holiday traffic in December.

Amazon Marketplace

U.S. marketplace sellers sold 3.4 billion products in the last 12 months ended May 31—a time period that includes the start and height of the coronavirus pandemic. Over the same period, Amazon’s marketplace sellers averaged $160,000 in annual sales, compared with $100,000 in the same period a year prior, Amazon reported in its annual Small Business Impact report.

Since mid-March, marketplace sellers hit “record sales,” Amazon reports. While the company didn’t specify U.S.

sales figures, it did say marketplace products account for more than 50% of all units sold on Amazon, and marketplace sales continue to outpace first-party sales.

(First-party items are inventory owned by Amazon, including its private-label goods and products Amazon purchased from retailers and brands.)

Stay on top of the latest developments in the ecommerce industry by signing up for a complimentary subscription to our email newsletter, Digital Commerce 360 Retail News.

For more data and insights on how the coronavirus has impacted large retail, purchase the latest editions of Digital Commerce 360’s Online Apparel, Online Marketplaces and Online Food reports.

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View all Digital Commerce 360 reports available for purchase here. 



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