Princess Cruises extends coronavirus cancellations through end of summer

Princess Cruises: Information on Impacted & Cancelled Cruises

Princess Cruises extends coronavirus cancellations through end of summer

so many facets of life, travel has been hit hard by recent events. It is with a heavy heart that Princess Cruises has made the extremely difficult decision to temporarily pause our global ship operations.

We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. You don’t need to take any action to receive the default compensation offer.

 You can find out details of your compensation by clicking the link that matches your sail date below.

View Details & List of Affected Cruises (PDF)

2021 Europe Cruises to and from Southampton through September 25, 2021

View Details & List of Affected Cruises (PDF)

View Details & List of Affected Cruises (PDF)

All Remaining Cruises through May 14, 2021

View Details & List of Affected Cruises (PDF)

View Details & List of Affected Cruises (PDF)

2021 World Cruise on Island Princess, 2021 Circle South America on Pacific Princess and Associated Cruises

View Details & List of Affected Cruises (PDF)

View Details & List of Affected Cruises (PDF)

View Details & List of Affected Cruises (PDF)

View Details & List of Affected Cruises (PDF)

View Details & List of Affected Cruises (PDF)

All Destinations & Ships
Departing March 12 – May 10, 2020

View Details (PDF)

We’ve updated our policies to give guests flexibility while booking cruises during this unusual time.
View our Book with Confidence Cancellation Policy

  1. What is a Future Cruise Credit (FCC)?
    A Future Cruise Credit (FCC) is essentially a voucher for future travel. It has a monetary amount associated with it, and it is provided in lieu of a refund.

  2. How long will it take to get my refund?
    We want you to know that we hear you and understand your frustration with the time it is taking to receive your refund. We are now refunding millions of dollars per week and are actively working through our back log.

    Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. As we respect our guest’s money and time, we have increased the number of team members supporting this enormous effort and have made modifications to our systems.

    Thank you for your patience in these extraordinary circumstances. The latest updates regarding refunds can be viewed on our Notices & Advisories page.

  3. What if I cancelled a booking on a cruise that Princess is now cancelling?
    You can check the relevant cruise details on this page to see if you qualify for any additional compensation.

  4. Can I use my FCC to pay for more than one cruise?
    Yes. If the amount of your credit is greater than the cruise fare of your new booking, you can apply the remaining FCC balance on additional future bookings up to the expiration date.

  5. How will I know when my FCC is ready?
    We will automatically take care of it and email you when it’s done. You can also log into your My Princess account on princess.com to see your FCC balance.

  6. If I make a new booking on princess.com, how do I activate my FCC? Do I have to call into the Contact Center?
    Once your FCC has been built, the website automatically applies the FCCs available when you input your name and address. You don't even need to sign on.

    The website will pull these credits for all the eligible names provided during the booking process, including guests 2, 3, 4, and the balance summary will show the FCC as a line-item credit. If you do not want the FCC applied, you will need to call the Contact Center to have it removed.

  7. How are FCCs distributed across the guests on my booking?
    FCCs are given per person the cancellation fee calculated from your individual cruise or cruisetour fare.

  8. What happens to my FCC if the booking I used it on cancels?
    The Future Cruise Credit will remain attached to your profile until it expires. If you cancel a booking where you used an FCC, it goes back to your profile, and you can re-use it before the expiration date. In the event the original FCC is expired, it will be reissued with a new expiration date.

  9. If I have an onboard credit (OBC) from a Future Cruise Deposit (FCD) on a booking that is cancelled, will the OBC be honored on my next cruise?
    Yes, it will.

    In most cases, the original FCD will automatically be available to apply to your next cruise from your My Princess account.

    In the event an FCD had reached its expiration date since being applied, please contact our Customer Relations team to have the OBC reinstated.

  10. If I have used my Princess Cruises Gift Card to pay for my cruise and opted for a refund, how can I receive it? (North American Guests Only)
    If you have your original Princess Cruises Gift Card, a credit will be added back to that card, so always hold on to your gift cards even after you fully use them. If you do not have the original card, contact Princess Cruises Gift Card Customer Service at giftcardsupport@princesscruises.com or 1-855-426-0168, and a new Princess Cruises Gift Card will be sent to you.

Источник: https://www.princess.com/plan/impacted-and-cancelled-cruises/

Coronavirus: Princess, Holland America extend cruise cancellations; lines expand cancellations, rebookings

Princess Cruises extends coronavirus cancellations through end of summer
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The Grand Princess cruise ship, once carrying some 3,000 passengers some stricken with coronavirus, returned to port in the San Francisco Bay Area Tuesday with nearly 650 crew members aboard after they had completed their 14-day quarantine. (April 7) AP Domestic

The COVID-19 pandemic is doing increasing damage to the cruise industry.

Princess Cruises announced Wednesday that it is extending its pause in global ship operations, resulting in the cancellation of select cruises through the end of the 2020 summer season.

Sister line Holland America is doing the same, pausing its Alaska, Europe and Canada/New England cruises for 2020, as is other sister line Seabourn. Seabourn is suspending through Oct.

13 sailings to Alaska; that extends throughout what is typically the cruise season there.

Also Wednesday, Royal Caribbean Cruises announced an extension of its “Cruise with Confidence” cancellation policy through April 2022, with expanded rebooking options.

On Tuesday, Carnival Cruise Line said it was canceling Alaska cruises through the summer but that eight ships would resume North American service on Aug. 1, a month later than the timeline announced in mid-April.

Mike Tibbles, with Cruise Lines International Association Alaska, said by email that the state currently faces a loss of 479 voyages — or 80% of expected sailings — with a passenger capacity of more than 955,000 because of ship cancellations.

The industry has been shut down since mid-March, with hundreds of cruise ship passengers and crew members contracting coronavirus as the pandemic swept the globe. Some passengers, stranded far from home, faced logistical difficulties returning as travel options dwindled. Crew members from some vessels, such as the Costa Atlantica, are just now making their way home. 

Cruise news: Carnival to resume some cruises in August. Will travelers cruise amid coronavirus uncertainties?

People look out from their balconies on the Coral Princess cruise ship as it is docked at PortMiami on April 4, 2020.  (Photo: Lynne Sladky, AP)

In a press release, Princess said its decision is related to reduced flight availability, the closure of cruise ports around the world and other international travel issues. 

“As the world is still preparing to resume travel, it is with much disappointment that we announce an extension of our pause of global ship operations and the cancellation of cruise vacations for our loyal guests,” Princess Cruises President Jan Swartz said in a statement. She expressed sadness over the decision's affect on employees, business partners and destination communities. 

Princess cruises canceled for the summer include:

• All remaining Alaska cruises on Emerald Princess and Ruby Princess.

• All remaining Europe and transatlantic cruises on Enchanted Princess, Regal Princess, Sky Princess, Crown Princess and Island Princess.

• Summer Caribbean cruises and all Canada & New England cruises on Caribbean Princess and Sky Princess.

• Summer to fall cruises departing from Japan on Diamond Princess.

• Australia-based cruises on Sapphire Princess and Sea Princess through August. 

• July cruises sailing from Taiwan on Majestic Princess.

• Fall cruises sailing to Hawaii and French Polynesia on Pacific Princess through November.

Guests who have paid in full for any of those trips can receive a Future Cruise Credit equivalent to 100% of the cruise fare plus a 25% bonus or they can request a full refund via an online form. Refund requests must be received by June 15  or guests will get the FCC option.

Cancellations: Royal Caribbean, Celebrity halt cruises through June 11; Carnival, Princess cancel through June

For prospective travelers who haven't paid in full, Princess will double the deposit with a refundable FCC plus a matching bonus that can be used on any voyage through May 1, 2022. No action is required for that FCC offer.

Princess also said it will protect travel adviser commissions on bookings for canceled cruises that were paid in full.

In mid-April, Princess announced cancellation of all cruises through June 30.

Holland America

On top of the Alaska, Europe and Canada/New England cruise cancellations, the line's Amsterdam ship set for a 79-day Grand Africa Voyage sailing from Boston on Oct. 3 is also canceled. Holland America's Land+Sea Journeys for 2020 have already been canceled; this refers to Alaska cruises with overland tours to Denali and the Yukon.

Each guest on a canceled cruise will receive future cruise credit. Those who have paid in full will get a 125% cruise credit, and those who haven't will receive double their deposit; the minimum credit is $100 and maximum is up to base cruise fare paid. This credit can be used to book trips through Dec. 31, 2022, and applies for 12 months from the issue date.

Guests can also receive a 100% refund, though they need to tell the line if that's the case by June 15 via a cancellation preferences form.

Charter sailings are not a part of this policy, and if the cruise wasn't booked through Holland America, these booking and cancellation conditions and policies may be moot.

Seabourn

Seabourn's five ships will remain on pause through October or November.

  • Seabourn Odyssey paused through Nov. 20, through Europe season.
  • Seabourn Sojourn paused through Oct. 13, through Alaska/British Columbia season.
  • Seabourn Quest paused through Nov. 6, through Canada/New England season.
  • Seabourn Encore paused through Oct. 19, through Europe season.
  • Seabourn Ovation paused through Nov. 6, through Europe season.

The line had previously paused operations from March 14 to June 30.

Guests who paid in full will earn a 125% future cruise credit, while those under deposit will get that same credit and an additional $300 onboard credit by suite. The credit is applicable for 12 months from the issue date, and can be used for bookings through Dec. 31, 2022, sailings. Guests can also seek refunds.

Royal Caribbean currently has no ships in operation. (Photo: Royal Caribbean)

Royal Caribbean Cruises

Royal Caribbean Cruises is extending its “Cruise with Confidence” cancellation policy on three cruise lines – Royal Caribbean, Celebrity Cruises and Azamara – through April 2022.

For new and existed bookings created by Aug. 1, travelers can cancel the cruise up to 48 hours before sailing and receive full credit for a future cruise through April 2022, the company announced Wednesday.

Royal Caribbean also is expanding rebooking options related to cruises through April 2022:

• “Best Price Guarantee” allows guests to change the price and promotional offer for a reservation up to 48 hours before a cruise.

• “Lift and Shift” lets guests move their reservation itinerary to a future date, with the original price and promotional offer being protected. 

“We want our guests to feel they can safely keep their existing cruise bookings or schedule new sailings,” Royal Caribbean chairman and CEO Richard Fain said in an accompanying statement.

The announcement did not include an update on when cruises might resume. In mid-April, the company said it expected to return to service June 12.

Contributing: Associated Press

Slow refunds: Cruise lines slow to issue refunds: Coronavirus 'dwarfs any disruption we've experienced'

Read or Share this story: https://www.usatoday.com/story/travel/2020/05/06/princess-cruises-extends-cancellations-during-coronavirus-pandemic/5179236002/

Источник: https://www.usatoday.com/story/travel/2020/05/06/princess-cruises-extends-cancellations-during-coronavirus-pandemic/5179236002/

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