- Does Your Insurance Agent Answer The Phone When You Call?
- The Power Of Personal Service
- You Can Count On Us In An Emergency
- Your Neighborhood Independent Insurance Agent
- The Parkwood Promise
- 5 reasons you should call your insurance company after a car accident
- Fear of rate increases discourages reporting
- When you don’t need to report a car accident
- When you must report a car accident
- #1 You agreed to it when you purchased your policy
- #2 Damage and injuries are not always obvious at the scene
- #3 Your insurance company will help you obtain immediate repairs
- #4 The other driver may not have insurance
- #5 Alerting your insurance company is not the same thing as filing a claim
- Do car insurance companies open on weekends?
- How can you contact car insurance companies on the weekend?
- Review the Hours of Operation for Local District or Agent Offices
- Call the Company’s Toll-free Number
- Contact the Company Online
- What reasons are there to contact an agent on Saturday or Sunday?
- Frequently Asked Questions: Do car insurance companies open on weekends?
- #1 – Are insurance companies closed on MLK Day?
- #2 – Can I insure my car on a Sunday or Saturday?
- #3 – Do I have to have car insurance coverage?
- #4 – Will my current car insurance transfer to a newly purchased car?
- #5 – Is there a grace period to add car insurance to a new car?
- #6 – Can you get car insurance for a weekend?
- #7 – How quickly can I get car insurance?
- #8 – Are health insurance companies open on weekends?
- 12 things your auto insurance agent knows that you don’t
- 1. They know which reports are pulled about you when you request a car insurance quote
- 2. They know your vehicle’s ISO rating
- 3. They know if a ticket will jack up your car insurance rates
- 4. They know when your tickets will drop off your driving record
- 5. They know whether your rates will go up if you make a claim
- 6. They know whether your crashed vehicle will be considered a total loss
- 7. They know if you're at risk for non-renewal
- 8. They know the insurance company is not “on your side” if you make a claim
- 9. They know that certain types ofclaims will be rejected
- 10. They know what you can do to lower your premiums
- 11. They know that you won’t be covered if you hire out your car
- 12. They know how much money they’re making off you
Does Your Insurance Agent Answer The Phone When You Call?
You’ve been there before. You need to make an insurance claim or change your policy, and you have a question. You pick up the phone and make a call, hoping that after a few minutes, you can cross this task off your to-do list.
But in reality, you know that this will take much longer than it should. The phone will ring and ring. You’ll spend several minutes on hold, stuck listening to crappy elevator music. Maybe you’ll leave a message, knowing that there’s only a 50/50 chance they’ll get back to you promptly.
It shouldn’t be this hard to get through to a real person! Preferably someone you know and trust by the way.
At Parkwood Insurance, we don’t have a complicated automated system that gets in your way. During office hours, a real person answers every phone call. So when something goes wrong, you can get real, personalized advice from your insurance experts.
The Power Of Personal Service
Because we’re an independent insurance agency, we can also shoot straight with you. We’re not trying to pitch specific products from State Farm or GEICO, so we will always give you unbiased and personalized advice, tailored to your needs.
Not only that, we can write policies from dozens of the most trusted and reputable insurance companies in the country.
While State Farm can only give you State Farm policies, we’re able to draw from many companies, giving you more options that fit your needs – whether you’re shopping for a policy to protect your home, your small business, or your car, or anything in between. We do the shopping, and you do the saving.
We work with multiple major insurance carriers to protect you, your family, and your financial future.
We can find you the best coverage for the best price, and we take pride in the fact that the price we quote you is the price you get.
Not only can we save you money now, but we can re quote your policies each time you come up for renewal to make sure you are always getting the best deal on your insurance.
And we take the time to understand your specific needs so that we find the right blend of price, coverage and service.
We also explain each coverage so that you can choose the level of protection you need.
Through this process, we identify gaps in coverage and offer higher limits so that the customer can make their own decision on how much coverage to buy.
Most people don’t understand the importance of adequate coverage until they have an auto accident or need to file a home insurance claim and end up only partially covered or not covered at all.
Our job is to not only find you insurance coverage, we are your advisor and advocate.
Did a pipe break over the weekend and you’re not sure if you’re covered? We can help you determine if making a claim is the best plan the amount of damage compared to your deductible and other factors you need to be aware of. If you decide to make a claim, we will walk you through the entire process, step by step.
From helping you file, to letting you know how far along the process is, we communicate with you throughout, so you aren’t left guessing what’s going on from start to finish. And if you have any questions along the way, we’re happy to take the time to answer them.
Once you decide that you want us to be your agent, we will handle the entire process including: writing your new policies and making sure there are no surprises, cancelling your previous policies, working with your mortgage company and auto lienholders, and setting up the new billing. And since we are full service, you can contact us directly anytime you have questions or concerns about your insurance policies. Put our knowledge and experience to work and let us do the shopping for you! We will save you money and handle the entire process!
You Can Count On Us In An Emergency
We know that sometimes when you call us, it’s probably because you’re not having your best day.
Maybe you’ve been in a car accident, or your home has been damaged by hail. Whatever is going on, an agent who doesn’t pick up the phone only adds to an already stressful event.
Whatever has happened, once you dial our number you know that you will get through to an actual person that can help you with what the best next course of action is.
We’ve had teenagers call us after their first fender benders. We calmly walk them through what they need to do next in a way that a teen can understand, despite being shaken up.
As a parent, you constantly worry about your kids, especially when they are on the road. But you can feel assured that should anything happen, when they call us they can talk to a real person, rather than being put through to an answering system. With us, your loved ones are in good hands.
Your Neighborhood Independent Insurance Agent
From our opening in 1998, right here in Frisco, we’ve been pleased to serve our north Texas clients with their unique insurance needs.
Since we are local, we understand the issues and risks our neighbors and customers face on a daily basis.
We’re here to help you, every step of the way, no matter the situation. We look forward to hearing from you!
The Parkwood Promise
When it comes to your financial future, you don’t want to put your trust in a shoddy insurance agency. Today, many agencies are scaling back on their staff and their customer service resources. They would rather make as much money as possible, with the minimum of expenses, rather than investing in their agency and their customers.
That’s why Parkwood Insurance promises to answer every phone call. During business hours, you won’t go to voicemail. You’ll talk to one of our team members: a person who knows you, knows your policies, and cares about giving you great service.
5 reasons you should call your insurance company after a car accident
7 months ago by Brian Weber, La Crosse Insurance Lawyer
Fear of rate increases discourages reporting
Many people are reluctant to call the police or their insurance company after an automobile accident, primarily for two reasons. First, they’re afraid their insurance premiums will increase. Second, they want to believe they can work things out on their own with the other driver.
Who can blame them for not wanting to increase their insurance rates? But when it comes to number 2, how much do you really know about this other person?
When you don’t need to report a car accident
Let’s just get this the way. The only time you do not need to call your insurance company is when the accident happens on your own property, involves no other drivers (so no one else may be at fault) and the damage to your vehicle is minimal or at least of an amount you can afford to cover on your own or lose altogether.
When you must report a car accident
In all other cases, you should call your insurance company (and the police to take a report!)—unless you don’t mind finding yourself down the facing a lawsuit that you have no chance of winning.
Reporting the accident to both law enforcement and your insurance company is especially important if anyone involved is injured, damage appears to be significant and the other driver is uncooperative or shady.
#1 You agreed to it when you purchased your policy
Virtually every car insurance policy in the United States requires you to report accidents. If you don’t adhere to the policy terms, you could face hefty penalties, and your insurance company may have the right to deny coverage.
#2 Damage and injuries are not always obvious at the scene
On first look, you may think you’re looking at the typical $300 to $700 to replace a bumper.
But once you get it into the shop, you may find that because of the make and model of your car, it will cost closer to $3,000. Also, injuries sometimes won’t become apparent until days or weeks after the accident.
If you haven’t reported it and have no police report to back it up, the other driver could claim the collision never happened.
#3 Your insurance company will help you obtain immediate repairs
It can take several months for insurance companies to settle. By reporting the accident to your own insurance company (even when it wasn’t your fault), your coverage will allow you to seek immediate repairs to your vehicle rather than waiting until the dispute is settled. Further, you can rely on your insurance company to work out the best settlement possible for you.
#4 The other driver may not have insurance
If the other driver doesn’t have car insurance—and you haven’t reported an accident to your insurance company in a timely manner—you could be on the hook for covering all expenses on your own, and wise, pursuing justice through a private lawsuit which could cost time and money possibly for a judgment that’s never paid. If you report it to your insurance company, you can be compensated through underinsured coverage (be sure to carry it!).
#5 Alerting your insurance company is not the same thing as filing a claim
Reporting an accident as opposed to filing a claim is an important distinction because reporting an accident does not increase your premium. It’s only when you file a claim that you may face a rate adjustment. By reporting the accident, you’ll be covered if the damage or injuries are significant but if you don’t need to make a claim, you’ve risked nothing.
Imagine an accident where it appears there are no injuries on just a ding to your front bumper. But whiplash symptoms develop over the next few days that require a trip to the clinic. And it turns out that ding took out the radar sensor that’s part of the driver-assist technology. You could go from expecting to pay $500 to $700 to owing bills easily exceeding $5,000 to $7,000.
Reporting the accident to your insurance coverage ensures you’ll get coverage if or when you’ll need it. If the cost of the damage is less than your deductible or the rate increase that would follow a claim, you can simply choose to pay out-of-pocket. You should feel free to ask your insurance agent about the average rate increases to calculate the decision that’s best for you.
By Brian Weber, La Crosse insurance lawyer at Johns, Flaherty & Collins, SC. For more information on insurance law, call him at 608-784-5678.
Do car insurance companies open on weekends?
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
Here's what you need to know…
- Typically, when you have an independent agent, the agent will set their own office hours.
- Most car insurance companies are open on weekends to handle at least some needs.
- If you need to make changes to your car insurance, you should be able to do business on the weekend with your existing insurer.
- Your car insurance company may have a designated number for claims.
You need to know if car insurance companies are open on Saturday or Sunday if you are planning to buy a car over the weekend or you are ready to comparison shop for a new plan. So, do car insurance companies open on weekends?
For the convenience of customers, most car insurance companies are open on weekends—many have call centers or online chats that run 24/7.
However, some local agents will not be available without appointments on Saturday and Sunday. A quick internet search can usually tell you which insurance companies are open on Sunday or Saturday.
Some full-time consumers prefer to do all of their business over the weekend. After working all week, spending time with family, and the thousands of other things that have to be done, speaking with your car insurance company often falls to the bottom of the list.
Thankfully, there are some car insurance needs that can be met on the weekend. Regardless if insurance companies are open on Saturday near me, rates can be compared now.
Now that you know that some car insurance companies do open on weekends, read on for additional information, then compare car insurance rates using our FREE tool above.
How can you contact car insurance companies on the weekend?
There are many different reasons you might need to talk with your car insurance company on the weekend. Companies know that and try to be as convenient as possible. Many have call centers or online service agents available just for that reason.
The table below shows the standard corporate office hours for most major car insurance companies.
Hours of operation may vary location and local agency policies. All hours are local time and are subject to change due to holidays or special events.
Doing a quick internet search could also help you find out which insurance companies are open today. Business hours are usually included in a Google search.
If you are wondering if a car insurance company is open on the weekend, it depends on the company and how it is structured. Here are some of the ways that you can do business if you are buying over the weekend.
Review the Hours of Operation for Local District or Agent Offices
If you are doing business with a company that has local sales agents or customer service agents, you have the luxury of being able to do business face to face.
Typically, when you have an independent agent, the agent will set their own office hours. Many times you can connect with them on the weekend if you make an appointment.
District offices tend to have more convenient business hours that include at least one weekend day.
You may be able to visit your agent by appointment if you advise the office in advance. Knowing you need to see your agent on a Saturday and making an appointment works in some cases but not in others.
Sometimes the unexpected happens and you need to contact your company.
Keep reading to learn other ways to contact your car insurance company.
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Call the Company’s Toll-free Number
If you need to make changes to your insurance, make a payment, request a quote, or file a claim, you should be able to do business on the weekend with your existing insurer by calling the company’s toll-free number.
Most larger companies Progressive Insurance, GEICO, State Farm Insurance, and The General Insurance all have numbers you can call any time.
According to the III, there may be a special hotline just for filing claims.
There will be licensed agents waiting to take your call and to complete your transaction.
Contact the Company Online
You have a lot of options to contact an insurance company.
You can go in or call the company, but the most convenient option is to use the internet to find online car insurance quotes.
With most larger companies, you can do most of your business online. This added convenience saves you time and allows you to conduct business when it works for you.
Some companies even have convenient apps for your phone. Some key features you can use these apps for are:
- Pulling up your policy information
- Seeing your digital insurance card
- Getting quotes
- Filing and track a claim
- Speaking with customer service
- Making a payment
- Requesting roadside assistance
Visit the Apple App Store or Google Play Store to see if your car insurance company has a convenient app for you to use.
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What reasons are there to contact an agent on Saturday or Sunday?
Let’s say you spend all day Saturday looking for that perfect car. You’re ready to close the deal but want to make sure you are insured when you drive it off the lot. What do you do?
Let’s say another car backs into you at the mall. Everyone is okay, but there is damage to your car. How do you let your insurance company know what happened? Are insurance companies open on Saturday?
These are just two scenarios where you might need to contact your car insurance company on the weekend.
Whatever the reason you need to contact your company, car insurance companies try to be available when they are needed.
Being available on Saturday and Sunday offers customers the convenience of doing business on their time with quick and easy service.
Frequently Asked Questions: Do car insurance companies open on weekends?
There is a lot of information about car insurance that is important to you. If you’re not yet ready to buy car insurance, take a look at some of the information you need to know now.
#1 – Are insurance companies closed on MLK Day?
You will need to check with your specific car insurance company or agent to find out on what, if any, holidays they may close their office.
#2 – Can I insure my car on a Sunday or Saturday?
Wondering if you can get insured on a Sunday or Saturday? You can probably insure a car on Sunday or Saturday if your company can be reached. In some cases, you might have to wait until normal business hours.
#3 – Do I have to have car insurance coverage?
In most states, yes, you have to carry at least liability car insurance coverage. The amount of coverage needed depends on the laws of each state.
Although liability insurance is usually the minimum coverage required, most experts believe you should add additional coverages collision or comprehensive.
These extra coverages will protect you from having to pay pocket for such occurrences as accidents, fire, theft, and others.
Below you will find the average annual U.S. car insurance rates coverage type.
Car insurance companies vary their rates the coverage you choose and other factors driving history, age, and ZIP code. Comparing car insurance quotes will often help you keep your rates low.
#4 – Will my current car insurance transfer to a newly purchased car?
Generally, the answer is yes. Again, it will depend on your company and the amount of coverage you currently carry.
In some cases, the insurance company may make you increase coverage.
For example, if you buy a new car, some companies may make you carry guaranteed asset protection (GAP) insurance.
This covers the difference between the cost of replacing the car and what is owed on it. This coverage ensures the car insurance company will not lose money should the vehicle be in an accident.
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#5 – Is there a grace period to add car insurance to a new car?
Have you just bought a car and are wondering “How long do I have to insure my new car?” or “Is there a grace period for car insurance when buying a used car in California?”
Most companies do offer you a grace period when you purchase a new car. The length of the grace period will vary by company and your specific policy.
It is best to let your car insurance company know in advance if you plan to purchase a new car. They can give you all of the information that you need to make sure you are covered once you sign on the dotted line.
Sometimes you can get a discount on your car insurance when you add or change a vehicle. Safety features and having multiple cars can get you car insurance discounts on your policy.
Always check with your insurer to see what discounts you qualify for. You might be able to save hundreds on your rates.
#6 – Can you get car insurance for a weekend?
Yes, temporary car insurance is available through select companies.
If you are borrowing, purchasing, or buying a car, you might be interested in short-term car insurance. If you need insurance for a longer period of time, it can be cheaper to get a regular policy.
#7 – How quickly can I get car insurance?
That all depends on the company. Some companies offer same-day insurance if you can provide all of the information electronically. If you have to go into an office, it might take a little longer.
#8 – Are health insurance companies open on weekends?
car insurance companies, health insurance agents do ly work on the weekends to cover emergencies. Check with your agent to be sure.
Buying a new car or when your policy is up for renewal are both great times to compare your current rates with other companies, just to make sure you are getting the best deal out there.
Thankfully, with our online tool, you can look at car insurance rates right now, whether or not car insurance companies are open today.
So, do car insurance companies open on weekends? Most of the time, yes!
If you need a new car insurance quote from a new insurer, start by entering your ZIP code into our FREE tool below and you can easily price insurance no matter what day it is.
12 things your auto insurance agent knows that you don’t
Car insurance companies employ armies of underwriters and actuaries who crunch insurance numbers all day, but it’s the auto insurance agents who really know the score. Agents know a company’s guidelines and products inside and out as they stand on the front lines and field questions from customers.
“A lot of consumers think they have an idea of how car insurance works and think they are informed, but they aren’t,” says Amanda Shore, operations analyst for Insurance.com’s call center.
“They understand a new Hyundai is cheaper to insure than a new Mercedes and that their driving record is pulled, but many aren’t aware that where they live is such a big deal and that many other reports and rating factors are looked at.”
When consumers call for a car insurance quote, Shore estimates that agents spend about 20 percent of a 10-minute call explaining coverages and making recommendations – even more if the person is a first-time buyer.
Ultimately, you can make a more informed decision on your own if you know what’s going on behind the scenes. Here are some of the things agents know that customers typically don’t.
1. They know which reports are pulled about you when you request a car insurance quote
Insurance companies don’t operate on the honor system when you tell them how long your commute is or whether you’ve gotten any speeding tickets. But your agent knows that all the information you provide is double-checked.
You probably suspect that insurers look at reports showing your claims history, motor vehicle record and credit history, but an agent also knows if the carrier is pulling reports on your mileage, vehicle registration, undisclosed drivers who live with you, whether you’re a homeowner and your current carrier.
And agents know whether the reports are used in the calculation of your insurance score, which is similar to a credit score. You also don’t have access to your FICO insurance score, by the way.
2. They know your vehicle’s ISO rating
ISO’s Vehicle Series Rating program assigns one of 75 “symbols” to vehicles items such as make, model and safety ratings and then takes into account real-life loss records for the vehicle. The vehicle rating helps insurance companies determine the risk of insuring your particular vehicle.
The higher the rating, the higher the risk for the insurance company, which translates into higher premiums for you. There are ratings for the physical damage, liability and medical portions of a car insurance policy. You’ve probably never seen your car’s ISO rating, but your agent can easily see where your vehicle falls on the list.
Not all insurers use ISO symbols to set rates.
The New York Department of Financial Services published a partial list of ISO symbols.
3. They know if a ticket will jack up your car insurance rates
Ah, it’s the age-old question: Will that speeding ticket make my rates go up?
Not all traffic tickets are equal. An agent knows which types of tickets won’t affect your rates (typically parking, equipment and other non-moving offenses) and which ones will, and by how much.
How? Agents are privy to your insurance company’s surcharge schedule, which outlines the offenses that trigger insurance points and of what value. The points are added up to determine how much your rates will go up.
You can ask your car insurance company for a copy of its surcharge schedule, but may still need an agent to decipher it for you.
Here are examples of surcharge schedules and rate increases.
4. They know when your tickets will drop off your driving record
You may have forgotten when your last traffic ticket landed on your driving record, but your agent knows. Since your car insurance company pulled your driving record, your agent can see the violation date and should also know when the infraction will drop off your record and can no longer impact your premiums.
If your state doesn’t remove traffic violations from your driving record, then ask your agent when your car insurance provider stops surcharging you on the offense. Typically it can be three, five or seven years. Your agent also knows this: The surcharge won’t drop off until the next renewal term after the required time period has passed, since changes this aren’t made mid-term.
5. They know whether your rates will go up if you make a claim
You rear-ended someone on the way to work, and now you’re wondering how long this will haunt you. Should you try to pay off the other driver or let him make a claim against you?
Car insurance companies have strict rules about when surcharges are applied after an accident or claim, and they vary by insurer. Your agent will know the details about which claims raise rates.
Even if you have a copy of your auto insurer’s surcharge schedule, you will probably still need your agent's help to understand the complex formula used to determine a surcharge.
The process is usually even more complicated if it is your second or subsequent accident or violation in recent years. The type of claim also plays a role.
For instance, a bodily injury claim may hike rates more than a property damage claim.
All in all, you’re unly to know a claim’s impact until you make it.
6. They know whether your crashed vehicle will be considered a total loss
If your car’s frame is bent or the mechanic tells you it can’t be fixed, you can bet your car is going to be deemed a total loss by your car insurance company. But sometimes what appears to be only minor damage can get your car totaled.
The criteria for determining whether a vehicle is a total loss varies from one car insurance company to the next, and is also guided by state law.
While your car insurance agent isn’t a claims expert or adjuster, he is aware that your car insurance company will compare the cost of repair to your vehicle’s actual cash value and then look at the total loss “threshold” to see if the car is totaled or not.
If the repair costs are over a certain internally set or state-set threshold, your car will be totaled.
7. They know if you're at risk for non-renewal
You might think your third accident in as many years isn’t a big deal, but your agent knows the real score. Your agent is aware of the company’s guidelines for non-renewing a policyholder, and at a glance can see if anything in your file will result in a non-renewal notice at the end of your policy period.
The guidelines vary by state law and by company. A variety of issues may prompt an insurer to wave goodbye to you — too many accidents or claims within a certain period of time, a DUI, license suspension or revocation, multiple traffic offenses, a conviction for leaving the scene of an accident or insurance fraud.
8. They know the insurance company is not “on your side” if you make a claim
You know that your car insurance policy provides you certain protections, but your agent is keenly aware that the policy is also an insurance contract with two sides – the policyholder’s and the insurance company’s.
This doesn’t mean that your auto insurer is your foe – although some would beg to differ — but the insurer will keep an eye on its bottom line when settling your claim.
9. They know that certain types ofclaims will be rejected
While agents aren't claim adjusters, they know that your policy has exclusions for certain actions of drivers. For example, if you tell your agent that your spouse purposely rammed your car, your agent knows that claim will be denied because the damage was intentional. Here’s more about spouses ramming each other’s cars.
Other common exclusions encompass damage you do to your own property, damage caused while you’re off-roading or road racing, and damage due to wear and tear.
Your agent also knows you’re luck if you want to be reimbursed for personal items stolen your car. The theft of your car is covered under comprehensive coverage, but your car insurance policy doesn’t cover the theft of belongings such as your purse, purchases from a store, or computer.
10. They know what you can do to lower your premiums
Agents can do more than give you a car insurance quote or field your questions about your policy; they also know ways you can save on your premium.
Car insurance discounts aren’t always spelled out on a company’s website, but agents know what is offered. Your agent can tell you if your insurer offers a discount for taking a driver improvement course, if your child goes off to college, if you renew early, if you go paperless – just to name a few.
Your agent can also tell you what safety features on a vehicle earn you a discount, if your insurer offers a discount for bundling your insurance plans (such as home and car), what the mileage threshold is to get a low-mileage discount and if the company offers any type of pay-as-you-drive program.
Some car insurance companies also offer discounts for certain occupations and affiliations, but it’s hard for policyholders to get a complete list. Your agent should have it, and can help you find out if you’re missing out on a discount or can gain one easily by joining a listed organization.
Agents won’t always offer this information unless asked. Insure.com’s car insurance discount tool also shows discounts in each state.
11. They know that you won’t be covered if you hire out your car
If you want to make money giving rides in your car, your agent knows you’re ly voiding your car insurance coverage.
An agent can point out to you the specific portion of your policy — which can be referred to as a “for hire,” “for a charge” or “livery” exclusion — that clearly states using your vehicle in the transportation of goods or people for payment is not covered.
This means that if you get into an accident while doing so, you will be held liable and have to pay for the damages. Agents also know that some auto insurance companies have amended policies to specifically exclude personal vehicle-sharing programs.
Here’s more on the troubled relationship between ride-sharing apps and auto insurance.
12. They know how much money they’re making off you
While “captive agents” sell policies from only one insurance company (think of an agent working in a State Farm office), “independent agents” represent several insurance carriers.
While independent agents make it easy to compare quotes from multiple companies, they're not always objective.
An agent might steer you toward a certain insurance company because he knows he will receive a higher commission or needs to sell more of that product to keep a certain insurer happy.
Independent agents can be helpful, but “regulators have not imposed suitability or lowest cost requirements” on them, J. Robert Hunter, the Consumer Federation of America's insurance director, told a U.S. House of Representatives subcommittee on insurance regulation in 2007. That allows them to possibly “place the consumer into a higher priced insurer with a bigger commission rate.”
In New York, under Regulation 194, an insurance agent must tell you he’s being compensated for the sale, and must tell you his commission amount if you ask.